Check Case Status

Please enter your case number to check the status of your case

  Get the FAQs

You can request the application information by sending a written request, along with a copy of your valid state-issued ID, a police report, and an affidavit (only if an account was opened) to:
Dell Financial Services
P.O. Box 81565
Austin, Texas 78708
Attn: Fraud Department
Victims may use the FTC's form affidavit available at:
http://www.ftc.gov/bcp/edu/resources/forms/affidavit.pdf

You should contact one of the three credit bureaus by phone, and place a Security Alert on your credit profile.
- Experian: 888-397-3742
- Equifax: 800-525-6285,
- Trans Union: 800-680-7289

DFS takes Identity Theft seriously. We will respond to all valid requests for application information within 30 days of receipt of the request. Further, we work as expeditiously as possible to resolve all identity theft claims within 30 days.

You will see the case status updated to closed in the tool and you will be sent a letter via US Mail to the address we have on file.

We work cases in the order in which they are received.

Please allow 60 days from the date of closure of the case for your credit file to be updated.

DFS takes Identity Theft very seriously. However, we can not always share the results of our investigation. On some cases suspects are not identified.

You should file a Police report in your local jurisdiction. Often times we will ask for one in order to prosecute the individual. We also require a Police Report for application information requests.

We send these letters out at the completion of every investigation. If your case has been closed for longer than 10 business days and you have not received one, please request one from us using our "Send a Message" form.

We can only release that information with a valid written request (see answer to "How can I obtain the application information?" above), Court order or Subpoena.

  Send Us a Message

This form is provided for you to request information you may need. As a reminder we will not correspond via email with specifics on any case. An investigator will contact you by phone at the number provided when the case was created should they have any questions or need any additional information. Please refer to our FAQs. Your answer may be readily available.